Privacy Notice

This privacy notice tells you about the information we collect from you when visit our websites and when you purchase or access one or more of our service. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

‍Who are we?

We are Contact Advisory Services Ltd. Our address is 170, Pater House, Level 1, Psaila Street, Birkirkara, BKR 9077, MALTA – Europe. You can contact us by post at the above address, by email at info@contact.com.mt or by telephone on +356 2757 7000.

 We are not required to have a Data Protection Officer,so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?

When you request services or make enquiries from us, we ask you for your name, contact telephone number, email address.

When we provide our services to you, we will require identification details, company information and depending on the service provided, other categories of personal data such as verification documents and payment information in order to process your payments. We will always tell you why we need any such documentation or personal and business data.

Cookies and Access information

Cookies are small pieces of data which are stored by a website through your browser, to enable an improved experience whilst using or browsing a particular website/app or to remember your preferences or navigation history/activity (such as pages you have visited within a particular site or typical activity) at a particular site. You can delete cookies using your browsers own Clear History function. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. Most web browsers allow some control of cookies through the browser settings. It is important to note however that if you block cookies from Our site or apps there are a number of functions that may not work, and you will need to reset your preferences each time you log in.

The cookies active in our website can be categorised as follows.

Essential cookies are required for the successful operation of the website and collect very little data about you. We are therefore not required to obtain your consent to processes these cookies. If you choose to prevent these cookies, you may not be able to use the site or its functionality, nor can we be certain that our site security controls will function properly during your visit.

• Strictly necessary
• Functionality

Non-essential cookies collect more tailored targeted data and are used either for statistics and analytics, and targeted advertising and marketing. Since these cookies do not contribute to the operations of the website, we are required to obtain your consent.

• Performance
• Targeting

 Strictly necessary

These cookies let you move around the site and use essential features. These cookies do not collect data that can be used for marketing or remembering where you’ve been on the internet.

These are used to:

• Make sure you connect to the right service on our website when we make any changes to the way the site works.
• To route you to the specific areas you have requested when navigating through the site.
• Remember information you have entered on order forms.
• Remember the goods and services you ordered when you get to the checkout page.

 Functionality

These cookies are used to provide our services and remember your settings to improve your visit.

These are used to:

• Remember if we’ve already asked you if you have read and understood our cookies.
• Remember your settings (if any).
• Remember items in your shopping cart whilst you browse.

Some of these cookies are managed for us by third parties. Where this is the case, we don’t permit the third party to use the cookies for any purpose other than those listed above.

Performance

These cookies collect information about how you use our site. These cookies do not collect data that could identify you and are only used to help us improve our site and how it works. They also help us understand our users’ interests and measure our effectiveness.

These are used for:

• Analytics– provide us with statistical data on how our site is used.
• Affiliates– lets our partners know how if our users visited their site or vice versa.
• Error and content management – helps us monitor errors and content usage to solve any issues and help optimise our content.
• Maintaining and testing designs – lets our web developers maintain the current site and possibly test for new designs.

Targeting

These cookies are linked to services by third parties and are placed through our site for our advertising service providers.They work by uniquely identifying your browser and device. These cookies are not necessary for the function of the site and can choose to not allow them.

These are used to:

• Link to our social media pages.
• Provide advertisers (directly or indirectly) with information on your visit.
• Provide data for audience research and segments.

If you want to a full, detailed list of cookies please read the table below.

Third Parties Widgets

Our website features social media widgets, these are links to social media websites such as Facebook, LinkedIn, Twitter. These social media features are either hosted by a third party or directly on our website. When using these widgets, or our respective pages on these provider’s platforms, we encourage you to read and make reference to their respective privacy notices.

Why do we collect this information?

We will use your information to respond to your enquiries and to process your service requests, if any. We will contact you via email and/or telephone to get back in touch with you if you so require. We may use third-party service providers to serve ads and/or collect certain anonymous information when you visit our Web site.

We may use Google Analytics for collecting visitor statistics in an aggregated form for understanding the usage of our website and to improve the performance of our website.

 Our website access logs are only collected for tracking visits to our site for statistical and performance optimisation purposes and to assist should any visitor, including you, not be able to access websites.

What do we do with your information?

Your personal information is stored in our online processing system and company information systems which are based within the European Union. We do not share your information within our group/sister companies that are based outside of the European Union unless this is needed for the performance of a contract. We would inform you of such sharing information and provide you an opportunity to agree or disagree with such a transfer. We do not use the information you provide to make any automated decisions that might affect you.

How long do we keep your information for?

We will retain personal data related to enquiries received for up to one year after the communication’s scope if exhausted to safeguard our legitimate interests for tracking enquiries.

We keep your financial information (if any) for up to 10 years after purchase due to statutory tax and company record keeping obligations.

Personal data not needed as per above will then be removed.

Your rights over your information

By law, you can ask us what information we hold about you and why we process it; you can ask us to correct it if it is inaccurate.

You can also ask us to give you a copy of the information or transmit it to another entity and to stop using your information for a period of time if you believe we are not doing so lawfully. You can, at all times, object to direct marketing.

To submit a request by email, post or telephone,please use the contact information provided above.

Your right to seek redress

If you are a European resident and you have a concern about our use of your information, you can contact your local data protection regulator. A list of European data protection regulators can be found here: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm

Changes to this Privacy Notice

We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data. We welcome any queries, comments or requests you may have regarding this Privacy Notice.

Revision History